Terms of Service

1Introduction and Acceptance of Terms

1.1.Introduction

Welcome! Thank you for choosing Voykuh. These Terms of Service ("Terms") govern your access to and use of our website, app, products, and services (collectively, the "Services"). The Services are owned and operated by Voykuh ("we," "us," or "our").

1.2.Acceptance of Terms

By creating an account, accessing, or using the Services in any way, you agree to be bound by these Terms, our Privacy Policy, Community Guidelines, Content Policy, and Copyright Policy, which are incorporated by reference, and all applicable laws and regulations.

2Service Description

Voykuh is a civic intelligence platform combining public discourse, source-traceable analysis, and small-state policy simulation. Users create a profile and can post, comment, follow, run simulations, and engage in discussions on policy, governance, and public affairs. We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.

Services Include:

• Core functionality and user interface
• Customer support and documentation
• Regular updates and improvements
• Security measures and data protection

3User Eligibility

To use our service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Provide accurate and truthful information
• Comply with all applicable local, provincial/state, and federal laws

Voykuh is intended for adults and is not directed to anyone under 18. If we learn that an account belongs to someone under 18, we will remove it.

4User Accounts

Account Creation

To access many features of the Services, you must create an account. When you do, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account

Account Security

You are responsible for maintaining the security of your account. Immediately notify us of any unauthorized access or security breaches.

5Acceptable Use Policy

Permitted Uses

You may use our service for lawful purposes in accordance with these terms and our community guidelines.

Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on others' intellectual property rights
• Upload malicious software or engage in hacking attempts
• Harass, threaten, or abuse other users
• Share spam, fraudulent, or misleading content
• Attempt to circumvent security measures
• Use the service for unauthorized commercial purposes
• Create multiple accounts to evade restrictions

6User Content

Your Rights

You retain ownership of content you create and share through our service. However, by posting it, you grant us a non-exclusive, royalty-free, worldwide, transferable and sublicensable license to use, host, reproduce, modify, display and distribute the content, solely for the purpose of operating and promoting the service. This lets us show your content to others and helps us make the service better.

Content Standards

All user content must comply with our Content Policy. Key requirements include:

• Comply with applicable laws and regulations
• Respect others' rights and dignity
• Be accurate and not misleading
• Not contain malicious code or spam
• No hate speech, harassment, or violence
• No sexual exploitation or non-consensual imagery
• Civic and policy discourse is welcome with civility requirements

Content Moderation

We reserve the right to review, moderate, or remove content that violates these terms or our community guidelines. Our moderation approach includes:

• Automated detection systems (Perspective API, OpenAI, Google Vision)
• Human review for flagged content
• User reporting system
• Transparent enforcement actions

7Intellectual Property

Our Rights

All service-related intellectual property, including software, design, trademarks, and proprietary content, remains our exclusive property.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use our service in accordance with these terms.

Copyright Infringement & DMCA

We take copyright infringement seriously and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used without authorization, please follow the procedures outlined in our Copyright Policy.

Our Copyright Policy includes:

• DMCA Takedown Process: How to file a valid takedown notice
• Counter-Notification: How to respond if your content was wrongly removed
• Repeat Infringer Policy: Three-strike system (Warning → Restriction → Ban)
• Fair Use Guidance: Understanding permissible uses of copyrighted material

8Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.

Data Collection

We collect only the information necessary to provide and improve our service.

Data Security

We implement industry-standard security measures to protect your personal information.

Cookies

Voykuh sets one cookie — your sign-in session — which is required to keep you signed in. Optional usage measurement is off unless you turn it on in your Privacy Settings. See our Privacy Policy for details.

9Fees

Voykuh is currently free to use. We do not charge fees, sell subscriptions, or process payments through the Services.

If we introduce any paid features in the future, we will provide advance notice and updated terms. Any paid feature will be clearly identified with its price before you choose to use it, and you will not be charged without your explicit consent.

10Account Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting customer support.

Termination by Us

We may terminate or suspend your account if you:

• Violate these terms of service
• Engage in fraudulent or illegal activities
• Remain inactive for an extended period

Enforcement Actions

Violations of our policies may result in graduated enforcement as detailed in our Content Policy:

• Level 1 - Warning: First-time minor violations receive educational guidance
• Level 2 - Temporary Restriction: Repeated or moderate violations (24h-7 days posting restrictions)
• Level 3 - Suspension: Serious policy violations (7-30 day account suspension)
• Level 4 - Permanent Ban: Severe or repeated serious violations

Effect of Termination

Upon termination, your access to the service will cease, and we may delete your account data in accordance with our data retention policy.

Appeals

If you believe your account was terminated in error, you may appeal through our appeals process.

11Disclaimers

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied.

No Warranty

We disclaim all warranties including, but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or reliability of information

12Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our service.

Maximum Liability

Because the Services are provided free of charge, our total liability to you for any claims arising from these terms or your use of the Services shall not exceed one hundred Canadian dollars (CAD $100).

Exceptions

Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

13Indemnification

You agree to indemnify, defend, and hold harmless our company, officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these terms
• Your infringement of third-party rights
• Any content you submit or share

14Modifications to Terms

We may update these terms from time to time to reflect changes in our service or applicable laws.

Notice of Changes

We will notify you of significant changes by:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification when you next use the service

Continued Use

Your continued use of the service after changes take effect constitutes acceptance of the new terms.

15Governing Law & Dispute Resolution

Governing Law

These Terms and your use of the Services are governed by the laws of Canada, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms will be resolved through:

1. Good Faith Negotiation: We encourage direct communication to resolve issues
2. Mediation: If negotiation fails, we'll attempt mediation
3. Binding Arbitration: Final disputes will be resolved through arbitration in Canada

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits.